Effective July 15, 2026
Complaints Policy
How to raise a concern about Sparq AI, a charge, content, safety, or your data.
These starter policies summarize how Velox Labs LLC operates Sparq AI. They are provided for transparency and should be reviewed by counsel before launch, payments, or regulated use.
How to raise a complaint
Email support@sparqai.app with your account email, a clear description, relevant dates, screenshots if useful, and the outcome you want.
What happens next
- We aim to acknowledge complaints within two business days.
- We aim to resolve most complaints within ten business days.
- Complex cases may require more time, and we may provide updates as needed.
- If you are not satisfied, you can ask for escalation.
Safety concerns
Reports involving harassment, minors, exploitation, self-harm, scams, or immediate safety concerns are prioritized. In immediate danger, contact local emergency services. In the U.S., call 911; for crisis support, call or text 988.
External options
You may also contact a relevant consumer-protection, data-protection, payment, app-store, or law-enforcement authority where appropriate.
Questions? Contact support@sparqai.app.