Effective July 15, 2026
Privacy Policy
Velox Labs LLC respects that your love life is private. This policy explains what Sparq AI collects, how it is used, and the controls you have.
Information we collect
- Account data such as name, email, and authentication details through our auth provider.
- Content you submit, including bios, messages, questions, dating preferences, and uploaded photos.
- Preferences such as tone, budget, location details, and memory/history settings.
- Usage, device, diagnostics, and crash data where implemented.
- Payment and subscription metadata through payment processors. We do not store full card numbers.
Photos and uploaded content
Photos are processed to generate feedback and are not permanently stored by default. Where possible, EXIF metadata is stripped before upload. Screenshots and message content are processed only to provide coaching, safety, abuse prevention, and account functionality.
Memory and history
Memory and history are off by default. Content is retained only if you enable history or memory. You can delete all history, memory, or your account from settings. Deleted data may remain briefly in encrypted backups.
How we use information
- Provide AI coaching, profile feedback, reply suggestions, and date planning.
- Personalize responses only when memory/history settings allow it.
- Operate subscriptions, billing, support, abuse prevention, and safety systems.
- Improve reliability, product quality, diagnostics, and security.
- Comply with legal obligations and enforce our policies.
AI and third-party processors
We may send relevant inputs to third-party providers such as OpenAI, Google, Anthropic, hosting providers, auth providers, payment processors, analytics providers, and venue-data providers where implemented. These providers process data under their own terms and our agreements with them where applicable.
AI training
We do not intentionally use your private coaching conversations to trainSparq AI-owned AI models without consent. Third-party AI providers process information under their own policies and contractual obligations.
Cookies and similar technologies
We may use:
- Essential cookies for sign-in, security, and core app functionality.
- Functional storage for preferences such as budget, tone, and app settings.
- Analytics, diagnostics, or performance tools where implemented.
You can control cookies through your browser. Blocking essential cookies may prevent the app from working correctly.
Sharing
We do not sell your personal information. We share information only with service providers needed to operate Sparq AI, with your direction, for safety/security, or when required by law.
Security and trust
- Traffic is protected with industry-standard TLS.
- We use access controls and reasonable technical/organizational safeguards.
- No online service is completely secure; internet transmission carries inherent risk.
- We monitor for abuse, unauthorized access, and security threats where implemented.
- Report suspected security issues or unauthorized access to support.
AI safety
We design Sparq AI to prioritize wellbeing over engagement. Safety systems are intended to block or redirect requests involving harassment, coercion, stalking, exploitation, minors, violence, self-harm, romance scams, and illegal activity. In the U.S., crisis support is available by calling or texting 988.
Your rights and controls
- Request access, correction, export, or deletion of your data.
- Delete history, memory, or your account from settings where available.
- California residents may have rights to know, delete, correct, and opt out of sale/sharing. We do not sell personal information.
- International users may have additional rights depending on local law.
Retention
Account data is kept while your account is active. Retained history remains until deleted. Billing, fraud-prevention, security, legal, and backup records may be retained as required or permitted by law.
Children
Sparq AI is for adults 18+. We do not knowingly collect information from anyone under 18.
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Questions? Contact support@sparqai.app.
